Reach the right team
without the runaround.
Use the sales channels for product and purchasing questions. Technical, billing, and account-specific requests belong in the helpdesk so they can be tracked securely.
Sales & basic questions
Talk to sales
Headquarters
Vancouver, BC, Canada
NetWit Technologies Inc.
Technical & billing support
Open a tracked support ticket.
Every request receives a unique ticket number so you can follow progress and responses online. Your account also keeps the complete history of previous support requests.
Requirements
A valid email address is required.
Creating a helpdesk account is mandatory.
Include your account email, affected server, invoice reference, or exact error as applicable.
How support tickets work
Tracked tickets ensure nothing falls through the cracks. Here's what to expect.
Allow 24–72
working hours
The team aims to respond within 24–72 hours during the workweek. If no email arrives within 72 hours, sign in to the helpdesk and check the ticket directly.
Weekends &
public holidays
Only urgent tickets are addressed on weekends and public holidays. Telegram, Teams, and WhatsApp are for sales support; use the helpdesk for technical, billing, and other support requests.
Do not bump
an open ticket
Adding another reply during the 24–72-hour window sends the ticket back to the end of the queue and resets its response timeframe.
Need plan guidance before you buy?
Use a sales channel — we'll help you find the right fit.